Help Centre
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How do I find my size?
What are your wide fit styles?
Can you import styles from the US for me?
Alegria Australia is proud to produce our own inventory for Australian tastes and to Australian seasons! We are unable to access the inventory of Alegria US and do not offer a special-order service.
Will you restock seasonal styles or colourways?
Unfortunately, we don’t always renew seasonal styles, and we also don’t produce all of the exact same styles as Alegria in the US. Please reach out to us if you would like some help identifying whether one of our Australian stockists may be carrying a particular style in season, though we can’t offer a guarantee of items being available.
Do you have Alegria-preferred cobblers or repairers?
Alegria Australia do not have preferred repairers.
Can I buy a replacement butterfly charm?
Unfortunately, we are unable to offer replacement charms.
Will your shoes fit my custom orthotics?
We suggest reviewing the dimensions on our Size Chart to assess whether our fits will accommodate your custom orthoptics. We are happy to offer refunds or exchanges where possible to customers whose new purchases aren’t compatible with their orthoptics outside of final sales – fees may apply for returns or exchanges.
Do you offer a professional discount?
We love our occupational customers, and we do regularly promote special offers for frontline workers. Please contact us to find out more.
How much is shipping for customers outside of Australia?
Shipping costs $20 AUD for parcels being delivered outside of Australia.
Are your shoes all wide fit?
We recommend reviewing the dimensions associated with the sizes on our Size chart to assess whether a fit will be wide enough for your comfort. All feet are different!
Can you help me choose a style to accommodate my individual foot support requirements?
We recommend speaking to a specialist about your individual needs, such as a podiatrist or physiotherapist.
What is the difference between this and that sole?
Our soles are constructed to offer different benefits like a rocker shape to encourage a rolling gait, several heel heights to suit the needs of different wearers and in-fashion finishes to enhance our seasonal styles. We recommend reviewing the specifications on our product pages to find out details such as the heel height and other features of our outsoles, but you can also get in touch with any specific technical questions about our products.